Complaint Investigation Report

Allegation: Facility staff are not properly addressing pests in the facility

It is alleged that the facility has unsanitary conditions, specifically that the floors are covered with cockroaches as reported by R1.

On 07/28/2026 between 10:00AM and 04:45 PM the department interviewed the Administrator Coty Cabral Staff #1 (S1). During the interview the department asked S1 whether the facility attempts to eliminate roaches, S1 stated that Dewey Pest Control provides services twice a week each month, and staff will occasionally use Raid if needed. S1 also reported that she has not personally seen any roaches at the facility. On 07/28/26 the department conducted interviews with Staff#1-#3 (S1-S3) and Residents#1, #2, #3. An attempt was made to interview Residents #4 and #5 (R4-R5) but R4 refused to be interviewed and R5 was non-verbal and could not respond to the questions at the time of visit. Out of those Staff interviewed 3 out of 3 denied the above allegation. Out of those Residents interviewed 2 out of 3 denied the above allegation. On 07/28/26 the department obtained and reviewed the Service Inspection Reports from (Dewey Pest Control) dated 04/21/26, 06/15/26 and it showed that extermination services were conducted for ants, crickets, roaches, silverfish and spiders. The department also observed that the facility was clean and in good repair and did not observe any pests at the time of visit.

Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Facility staff do not ensure resident's dietary needs are met

It is alleged that the facility does not provide adequate or appropriate meals, as the resident reported that “they serve Spam and rice all the time, suggesting lack of variety or nutritional balance in the food provided.

On 07/27/26 between 10:00am and 04:45 PM the department interviewed the Administrator Coty Cabral Staff#1 (S1). During the interview the Department asked S1 if staff serve nutritious meals to the residents. S1 said yes, explaining that the facility prepares American-style meals. She purchases groceries, including fish, chicken, pork, beef, vegetables, and fruit, and caregivers cook meals for residents.