Complaint Investigation Report

In addition, one client (C1) indicated that C1 feels safe at the facility and likes the staff. Plus Witness #1 (W1) stated that W1 has not received complaints concerning the competency of the facility’s staff. Regarding the allegation “Unqualified staff providing care to residents,” based on record review and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated.

No deficiency was cited for this allegation.

An exit interview was conducted and a copy of this report was provided to the Administrator Kelli Pinkney.