Complaint Investigation Report

Allegation: Client sustained a fracture while in care.

During the course of the investigation, LPA was unable to find any documents supporting the allegation. On March 15, 2021, LPA did not observe any concerns with clients (C1-C4). During interviews Client (C1-C2) stated they do not have any concerns with the staff. Client (C2) stated client (C2) does not recall any housemates going to the hospital for broken bones. LPA conducted interview with Administrator. Administrator stated client (C1) did not sustain any fractures while in care at the facility. Placement agency (W1) stated (W1) was unable to find any documents supporting the allegation. Primary Care Physician office (W3) stated there were no reports or visits by client (C1).

Based on the interviews conducted, observation and records review, LPA was unable to find evidence to support the allegation.

Allegation: Staff hits a client while in care.

During the course of the investigation, LPA was unable to find any documents or evidence supporting the allegation. During the interview with clients (C1-C2) there was no concerns about staff physically harming the clients. Administrator stated no concerns about staff physically harming clients while in care. Staff (S1-S2) denied having concerns with staff physically harming clients while in care. LPA conducted an interview with placement agency (W1-W2) who stated they were unable to find evidence to support the allegation, during their investigation.

Based on the interviews conducted, observation and records review, LPA was unable to find evidence to support the allegation.

Allegation: Staff mistreats a client while in care.

During the course of the investigation, LPA was unable to find any documents supporting the allegation. LPA conducted interviews with clients (C1-C2), Administrator, staff (S1-S2) and placement agency (W1-W2).