Complaint Investigation Report

The complaint allegation alleges that the facility is in deplorable condition.

During the facility tour, the department observed three kitchen cabinets and two drawers need repaired, the fan and microwave above the stove is not operational, dishwasher is not operational, baseboards in hallway and bathrooms need repaired, remove nails from the wall in bathroom 1 and patch holes and paint, the front gate needs repaired, paint on wall in room 1 is chipping, paint on the wall behind the toilet is chipping, the deck in the backyard is in disrepair, wall behind the dining room table is scratched and nicked, and a hole in the wall by the kitchenette. During today’s visit the department observed two (2) maintenance workers putting in new doors to Client bedrooms and repairing door jams.

During record review, the department received and reviewed Work Orders for repairs. The Work Orders are for 03/12/24 a request for kitchen cabinets to be replaced, on 04/10/24 a request regarding the front gate being down, on 04/23/24, a request for the oven button to be fixed, on 07/17/24 requesting for a new garage door frame and bedroom four (4) door frame to be replaced, on 10/07/24 request bathroom two wall needs repaired and bathroom 1 needs a new toilet seat, and on 11/15/24 a request to repair hole in living room walls. The department received and reviewed an intent letter from the owner of the building to have the the back deck removed, currently arrangements are being made with a contractor company.