Complaint Investigation Report

194700550-12-6-2023-47-HC-WSCT-CZY2A2-20240129161248

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/31/2023 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20230131151842

1. Home Care Aides do not have up to date training.

2. Home Care Aides do not have up to date TB clearances.

On 12/6/23, Associate Governmental Program Analyst (AGPA) Megan Vigil arrived at 10:15 am to Always Best Care-South Bay located at 370 S Crenshaw Blvd. STE E106, Torrance, CA 90503, regarding the above complaint allegation.

Upon arrival, AGPA Vigil identified herself and was greeted by Designee, Cristina Reynolds. Upon completion of the file review the analyst discussed the findings of the inspection with the Designee and informed there were no deficiencies found. The home care aide in question was verified and was not employed by the Organization.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.