Complaint Investigation Report

197607372-10-22-2025-29-AS-DPEA-DNSPBR-20251126101047

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/15/2025 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20251015162546

Resident sustained unexplained injuries while in Care

Licensing Program Analyst (LPA) Zabel Chochian arrived at the facility to initate complaint investigation for the above allegation. Upon arrival LPA met with staff and shortly after with the Executive Director (ED) James Mackay. Reason for the visit was explained.

On 10/15/2025 the Department received a complaint regarding the following allegation: Resident sustained unexplained injuries while in care. To investigate this complaint, LPA obtained pertinent documents relevant to the investigation and interviewed the ED at approximately 12:45pm. Interview with the ED and documentation received revealed that the individual identified in the complaint report did not reside at this facility which is licensed by Community Care Licensing Division (CCLD). However, it was confirmed through record review that the individual resides at the Oakview Skilled Nursing Facility which is on the same property and is licensed by a different regulatory agency of which CCLD has no jurisdiction over. The complaint will be appropriately cross-reported. Based on the information obtained, the allegation is deemed UNFOUNDED at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of the report was provided.