Complaint Investigation Report

In regard to the allegation that “Staff hit resident resulting in a bruise” the department previously investigated this allegation on 09/23/2024 and it was found to be unsubstantiated. LPA reviewed records, interviewed residents, and staff and no additional information was given.

In regard to the allegation that “Staff do not ensure that resident's personal items are safeguarded” it is alleged that R3 goes into residents’ room and steals money. During interviews with residents seven (7) out of ten (10) residents state they have not had any items missing from their rooms. One (1) resident R7 was in hospital and one (1) resident R1 was confused at time of interview. R5 stated that his/her roommate steals their clothes to sell. During interviews with staff four (4) out of seven (7) staff have not heard about items missing from resident’s room. S6 and S7 state that one resident was missing wallet but was unsure of where wallet was left. S6 states that R3 doesn’t steal and is very helpful to residents.

In regard to the allegation that” Staff did not prevent resident from inappropriately touching other residents ‘it is alleged that a resident goes into females’ rooms and touches them and has forced residents to kiss them. During interviews with residents eight (8) out of ten (10) residents state they have never witnessed any inappropriate touching between residents or been touched. One (1) resident R7 was in hospital and one (1) resident R1 was confused at time of interview. During interviews with staff six (6) out of seven (7) staff indicate they have never witnessed any inappropriate touching between residents. S6 stated that there are couples in the facility and that they do hang out like boyfriend and girlfriend. S7 stated there is holding hands between couples but it is consensual.

In regard to the allegation that “Staff do not speak to residents in a respectful manner” it is alleged that staff does not treat residents with respect and are mean to them. During interviews seven (7) out of ten (10) residents stated that staff talks to them with respect. One (1) resident R7 was in hospital and one (1) resident R1 was confused at time of interview. R9 stated “some do some don’t”. During interviews with staff six (6) out of seven (7) staff stated that staff speak to residents with respect. S5 stated that one staff was let go for not speaking to residents with respect.