Complaint Investigation Report

The investigation revealed the following. Regarding Allegation(s): Facility staff are not providing residents with keys to lock their room door- It is alleged that facility staff are not providing residents with keys to lock their room door. Two (2) out of five (5) staff interviewed acknowledged that not all residents have keys to their rooms due to some locks on residents’ doors to be is disrepair or not the keys themselves are not working correctly. Seven (7) out of the seven (7) residents interviewed currently do not have keys to lock their room door. Interviews and record review revealed three (3) out of seven (7) residents have been at the facility under 60 days and never received a key to their room. Based on interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiency is being cited. Exit interview was conducted. A copy of this report, 9099-D, and appeals rights was provided.