Complaint Investigation Report

Allegation: Staff did not prevent resident from smoking in the room resulting in a fire. It is alleged that there was a fire in a resident rooms #143 or #144 and smoke was going into the hallway. Date of incident and resident room number is unknown. A total of 15 residents were interviewed. One (1) out of 15 residents confirmed the allegation. The majority of the residents said that they had no knowledge of any fire in the facility grounds. Residents stated they are allowed to smoke outside in the patio. A total of nine (9) staff were interviewed. All staff denied the allegation. Staff interviewed stated that most of the residents are compliant with smoking rules. The residents are not allowed to smoke in the front of the facility. There are 2 patios in the center area of the facility. During the physical plant inspection, there was no indication of a previous fire in the identified rooms and in other rooms toured. The facility has operable sprinklers. There is insufficient evidence to support the allegation.

Allegation: Staff are not responding to residents call button. It is alleged that on 6/15/2025 at approximately 10:30 PM, a resident pressed the call button for incontinence care assistance and staff did not respond to the call, as a result another resident walked to the med-tech room and found the receptionist staff talking instead of responding to the call button request. A total of 15 residents were interviewed. Six (6) out of 15 residents stated they press the call button and often times staff take a long time to respond and/or they do not respond at all. Residents stated they call signal is operable, but the issue is staff response time. According to staff interviews, when residents press the call signal buttons in their room the receptionist communicates through walkie talkies and/or overhead speakers. If caregiver staff are busy, another caregiver is asked to assist with the call signal request. Staff stated staff in all shifts conduct 2-hour checks. Based on interviews conducted, the findings indicate there is a staff person at the front desk 24 hours a day/7 days a week, that monitors call from the signal system. Caregivers are to respond to call requests within a 7 minute time frame, and if they are busy then med-tech staff are to assist with call follow up. The signal system was tested and found to be operational. Staff responded promptly. There is insufficient evidence to support the allegation.