Complaint Investigation Report

Regarding: Staff is not assisting residents with resident council.

It is alleged that facility staff were supposed to bring a box around the facility so that people can vote during resident council elections, but staff refused to do so. It is also alleged that staff refused to ask residents if they wanted to vote in the election.

Interview with S1-S4 deny the allegation. Staff interviews revealed that staff assist residents with resident council. Staff indicated that resident council is a resident guided activity; however, staff assist when help is requested by residents. Staff stated that they assist with typing the Resident Council Minutes after approval from residents is provided, print and post the monthly meeting announcements and hand out flyers to residents in the common areas. During the week of resident council elections which took place on 4/15/2026, staff’s help was requested by residents to assist in creating the voting ballots, printing and posting flyers around the facility announcing the elections, and handing the flyers out to residents. Staff stated that they did not refuse to ask residents if they wanted to vote. Staff indicated that S2 and S3 walked room to room with a box and took the votes from residents who wanted to participate. Residents who did not want to participate in voting were reminded that the box was going to be in the front office so that they could cast their vote before 4/15/2026 in case they change their mind. Staff further indicated that announcements were made prior to the election, starting on 3/9/2026 during the monthly resident council meeting. Interviews with (8) out of (13) residents indicated that staff assisted them with voting in the resident council election. Four (4) residents indicated that staff walked around the facility with the ballot box and collected their votes in their room. Four (4) residents indicated that they placed their vote in the box that was in the front office. Three (3) residents indicated that they did not participate in the election but were offered by staff if they wanted to vote. Interviews with staff and residents could not corroborate the allegation that the facility is not assisting with resident council.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . An exit interview was conducted, and a copy of this report was provided.