Complaint Investigation Report

***This report supersedes the report dated 05/28/26. The superseded report was created to revise the regulation cited on the deficiency page LIC9099 D. The finding of the allegation remains as substantiated. ***

The investigation revealed that, in regard of facility staff do not ensure facility vehicle is in good repair, it is alleged that facility van sliding door is not working. Per resident interviews, one (1) out of twelve (12) residents interviewed was unable to comprehend the interview questions. Two (2) out of twelve (12) residents interviewed stated the facility van's sliding door was jammed. The rest of the nine (9) residents could not corroborate with the allegation. It was revealed that they were not aware of the facility van's sliding door is not working.

Per staff interviews, all five (5) out of five (5) staff interviewed could not corroborate with the allegation. Per observation during the physical plant tour with the Administrator, the facility van's door was jammed, the door handle was missing which required a tool to unlatch the door when opening it. Therefore, the facility vehicle is not in good repair.

Based on record review, observation and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code.

An exit interview was conducted with Kuliema Blueford, Business Office Manager. The findings were discussed. Copies of LIC 9099s report and appeal rights were provided.