Complaint Investigation Report

The rest of the ten (10) residents could not corroborate with the allegation. It was revealed that they had never been asked to relocate, nor offered any rent to relocate. Per staff interviews, all five (5) out of five (5) staff interviewed could not corroborate with the allegation. It was revealed that management was trying to help the resident by offering financial assistance if the resident wants to relocate to another facility per resident’s preference. Management indicated that any form of bribery was not allowed at the facility. Therefore, there was not preponderance of evidence that management or staff were bribing resident.

In regards of facility staff spoke to resident in an inappropriate manner, it was alleged that staff talked to resident inappropriately. Per resident interviews, one (1) out of twelve (12) residents interviewed was unable to comprehend the interview questions. One (1) out of twelve (12) residents interviewed stated the management spoke to the resident inappropriately. The rest of the ten (10) residents could not corroborate with the allegation. It was revealed that staff spoke to them with respect and nicely. Per staff interviews, all five (5) out of five (5) staff interviewed could not corroborate with the allegation. It was revealed that staff cared about residents and spoke to residents with respect. Per observation during the physical plant tour, staff were nice to residents and talked to them politely. The interactions between residents and staff were friendly. Therefore, staff did not speak to residents in an inappropriate manner.

In regards of facility staff does not ensure facility's electricity is in good repair, it is alleged that the facility has power outage for days. Per resident interviews, one (1) out of twelve (12) residents interviewed was unable to comprehend the interview questions. One (1) out of twelve (12) residents interviewed stated the facility had power outage for days and no one had come to repair the issue. The rest of the ten (10) residents stated that the facility had power outages for about 12 hours. It was revealed that staff had applied the emergency disaster protocol during the power outage. Per staff interviews, all five (5) out of five (5) staff interviewed stated the facility’s electricity went out was due to the power outage of the entire city. The electricity company did not notify the facility or the city and it was unexpected. Staff had applied emergency and disaster procedures to provide care to residents. Per record review, the administrator had notified Licensing regarding the power outage on 05/22/26, a sign was posted in the common area to inform residents about the electricity company’s scheduled power outage on 05/26/26, and additional back up generator was in place for that power outage. Since the power outage of the city on 05/22/26 was not scheduled, facility had applied their emergency disaster procedures and no incident of injuries or fall occurred during the outage, therefore, the facility was having an electricity outage instead of not in good repair. (-continued on LIC 9099C-)