Complaint Investigation Report

The investigation revealed the following:

Regarding: Resident was not notified of payment made to the facility.

It is alleged that the facility withdrew funds without notifying the resident.

S1 and S8 deny the allegation. Staff indicated that R1 was notified verbally that R1 had an unpaid rent balance for the month of September 2025. S8, who is in charge of handling resident rent payments, indicated that S8 provided R1 with a verbal reminder that R1 still had a balance for unpaid rent for September 2025. S8 indicated that R1 was notified that a withdrawal for partial payment in the amount of $420.07 was made on 10/8/2025 after R1 verbally provided consent for S8 to move forward with the withdrawal. S8 further indicated that the withdrawal took place during a meeting with R1 in S8’s office on 10/8/2025. Interview with R1 indicated that a meeting with S8 on 10/8/25 did not happen. R1further indicated that they did not receive verbal or written notice reminding them about unpaid rent from September 2025, nor notification about the facility making the withdrawal on 10/8/25. During the investigation, it has been determined that there is not enough information to corroborate the allegation that resident was not notified of payment made to the facility.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . An exit interview was conducted with Jacqueline Cortez, Executive Director, and a copy of this report was provided.