Complaint Investigation Report

Emergency responders took R1’s complete file with them and did not return the file to the facility. The facility attempted to obtain the files from the emergency responders and the hospital but was unsuccessful. Emergency responders came again for R1 on 02/26/2024 and were unable to obtain R1’s files. Record review today revealed R1 had an incomplete medical assessment which was needed by emergency responders. Based on interviews and record review, the facility did not ensure the R1’s records were maintained at the facility. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is issued on the attached LIC 809-D page.

Exit interview conducted. Appeal rights discussed. Copy of report provided.