Complaint Investigation Report

Regarding the allegation “Staff handled resident in a rough manner” it was alleged S1 put their arm around the neck of R1 and tried to pull R1 from the facility van. Interview with R1 revealed S4 was the driver and told S1 to 'jerk' R1 from the van. S1 wrapped their arm around R1's neck three (03) times, and R1 had to push S1 away. S2 and S3 came moments later to diffuse the situation. Interview with S1 revealed they touched R1 at the shoulder and waist and never put their arm around R1’s neck. Interviews with S2, S3, and S4 revealed S1 never had their arm around R1’s neck. S2 and S4 stated S1 let go of R1 immediately when R1 yelled out. Based on interviews, S1 did not handle R1 in a rough manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation “Staff did not treat resident with dignity and respect” it was alleged S4 became upset with R1 and refused to drive R1 to their destination. Interview with S4 revealed R1 had forgotten the address of the destination and therefore S4 did not know where to go. S3 confirmed this has happened before, and S2 stated R1 was suffering from an episode of confusion. S2 and S4 stated R1 grew agitated and yelled at S4 and called S4 a name. R1 confirmed they raised their voice and called S4 a name. The facility agreed to reschedule the ride to another date when R1 could present the correct address. S4 denied becoming upset or rude with R1. R1 stated they were taken to their destination at a later date. Based on interviews, the facility could not drive R1 to an unknown destination and properly rescheduled the appointment. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety hazards were observed during this visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.