Complaint Investigation Report

Interview with R1 revealed they wanted their name plate removed if none of the other residents on their floor had name plates. They did not want to be the only resident with a name plate. R1 stated it was “not so much of a safety concern”. The facility tour revealed that seven (07) out of eleven (11) rooms in R1’s hallway had name plates in front of their doors. Three (03) of the eleven (11) rooms were unoccupied and did not have name plates. Interview with the former ED revealed the name plates were present for emergency evacuation procedures. The current ED stated the name plates help to identify residents so staff can correctly assist with medication. S1 and S2 had not heard of any safety or privacy concerns from R1. Five (05) out of five (05) other residents interviewed had no safety or privacy concerns with the name plates. Based on interviews and observations, the facility identifies resident rooms to assist with proper medication assistance, and R1 will allow the name plate to remain if other residents have name plates as well. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety hazards were observed during this visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.