Complaint Investigation Report

Interview with Visitor #1 (V1) at 12:35 p.m. on 02/07/25 revealed staff put the soiled sheets in the corner of R1’s closet since the laundry basket was overflowing. LPA smelled a faint odor of urine coming from the soiled sheets. Interview with a previous administrator revealed they received a report from S2 that there was a resident who did not receive laundry service in a timely manner. Staff #5 (S5) was the normal laundry staff at the facility, and Staff #6 (S6) was supposed to clean the laundry while S5 was out of the facility. Interview with S2 revealed that “2-3 residents have piles of laundry” in their rooms. Interview with S5 at 12:15 p.m. on 02/06/25 revealed they were hired a few weeks prior to clean laundry after the previous laundry staff left. S5 showed LPA the laundry schedule and stated R1’s laundry is scheduled to be cleaned on Sundays. The facility does not wash laundry on Fridays or Saturdays. When residents soil their sheets, the facility provides fresh sheets, though the resident may have to wait until their scheduled laundry day to have their linens cleaned due to the laundry schedule being full. S5 confirmed that two (02) weeks prior, around 01/27/25, they called out from work and left a note for S6 to do R1’s laundry. When S5 returned to work, they noticed R1’s laundry was not washed. R1 had to wait another week for laundry service due to a full laundry schedule. Based on observations, interviews, and record review, staff did not meet R1’s laundry needs. Therefore, the allegation is deemed SUBSTANTIATED at this time. Deficiency cited on the LIC 9099-D page.

No immediate health or safety hazards observed during today’s visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.