Complaint Investigation Report

Interview with the administrator at 11:00 a.m. on 03/18/25 revealed they were not aware of any issue with pendants. The facility recently switched their call system from resident pendants to a bedside telephone which directly calls the front desk. Interview with Staff #1 (S1) at 12:30 p.m. on 03/18/24 confirmed R1 has not had any issues after the call system update. Between 10:30 a.m. and 2:00 p.m. on 04/20/25, LPA and the administrator tested the facility call system. The facility call system was deemed operational after testing. Based on observations and interviews, facility staff ensured R1 had access to a functional call system through their pull cord and a new phone. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.