Complaint Investigation Report

R1’s MAR showed that they refused medication between 02/23/25 and 02/27/25. Interview with Staff #2 (S2) at 12:30 p.m. and Staff #3 (S3) at 12:40 p.m. confirmed that R1 verbally refused medications on the noted dates. S2 said R1 would yell at them and refuse medication. S3 said R1 would request staff come back at another time as they were not ready for medications. Both staff reported the refusals to their supervisors and R1’s physician. Interview with R1 at 1:00 p.m. today confirmed they are having trouble adjusting to the facility and have refused meals and medications. R1 confirmed staff have thoroughly assisted them with medications. Based on interviews and record review, staff properly distributed R1’s medications. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.