Complaint Investigation Report

assist. Interview with Staff #2 (S2) at 11:00 a.m. today revealed that they and Staff #3 (S3) assisted R1 within 30 minutes of the incident. Interview with S3 at 11:15 a.m. confirmed that both S2 and S3 assisted R1 within 30 minutes after their colostomy bag popped. Interview with Resident #2 (R2) at 12:50 p.m. today revealed they witnessed staff assist R1 with their colostomy bag issue about 30 minutes after it had popped. Record review of R1’s preassessment revealed they were able to manage their own toileting needs. Interview with R1 at 10:30 a.m. today confirmed that they are able to and prefer to manage their colostomy care on their own. Based on interviews and record review, staff assisted R1 in a timely manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation “Staff did not ensure resident was showered” it was alleged staff did not shower R1 until the following morning after their colostomy bag popped. Interview with S2 revealed they were ready to shower R1 immediately, but they went to smoke a cigarette instead. S2 had to wait about 30 minutes prior to helping R1 shower. Interview with S3 confirmed that R1 went to smoke prior to receiving shower assistance. Interview with R2 confirmed that staff assisted R1 in showering approximately 30 minutes after their colostomy bag popped. Based on interviews, staff provided shower assistance to R1 in a timely manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Copy of report provided.