Complaint Investigation Report

The driver came to the front desk to wait for R1, and on several occasions, caregivers reported that R1 refused to go to their appointment. Interview with Staff #2 (S2) at 11:30 a.m. today confirmed that R1 told S2 directly that they did not want to go to their appointments. Interview with Staff #3 (S3) at 10:30 a.m. today revealed R1 refused multiple appointments due to back pain. LPA called R1 at 1:40 p.m. today. Interview with R1 revealed facility staff notified them of every appointment and transportation was available. R1 denied missing any appointments. Record review of R1’s medical assessment and care plan revealed R1 is able to communicate their needs and can perform all activities of daily living without assistance. Interview with R1’s transportation service at 12:15 p.m. today revealed they came to pick up R1 on all three (03) appointment dates they had missed, and R1 refused to attend the appointments. Based on interviews and record review, the facility ensured R1 was able to attend their medical appointments. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.