Complaint Investigation Report

Interview with the ED revealed some residents were smoking in the courtyard at night due to safety concerns in the designated smoking area. The ED addressed the issue during a May 2024 resident’s council meeting in which the facility’s house rules were reiterated. The ED purchased “No Smoking” signs in June 2024 and posted them around the courtyard perimeter and in the courtyard. The ED also noted that staff told residents they were not allowed to smoke in the courtyard. Four (04) signs were observed during today’s facility tour. Seven (07) out of seven (07) residents interviewed on the first and second floor whose rooms had windows and doors facing the courtyard stated they were not affected by smoke and did not see anyone smoking in the courtyard. Interview with Staff #1 (S1) at 11:00 a.m. today revealed the new signs worked and residents did not smoke in the courtyard. Interview with Staff #2 (S2) and Staff #3 (S3) at 11:30 a.m. and 3:15 p.m. today revealed residents smoke in the garage at night, which is safe and comfortable for them and other residents. Based on interviews, the facility is not allowing residents to smoke in non-smoking areas. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.