Complaint Investigation Report

Allegation # 2: Staff spoke inappropriately to resident in care. During today's visit, from 10am to 12pm, LPA interviewed staff and residents. Based on interviews, residents reported that staff are respectful and treat them with dignity and provide the best care to everyone. Although it was reported that resident #1 (R1) was spoken to inappropriately, R1 denied that claim, and reported that staff are kind and treat R1 with respect. Therefore, based on interviews, the allegation is UNSUBSTANTIATED at this time.