Complaint Investigation Report

Regarding the allegation: Staff do not ensure that resident's hygiene needs are met while in care. It is being alleged that the resident’s care is being neglected. Although four (4) out of four (4) residents confirmed that their hygiene needs are met, LPA reviewed the file of resident #1 (R1) who needed assistance with several hygiene needs and was missing documentation. R1's file did not have a Preplacement Appraisal and Resident Appraisal documentation on file. The Appraisal/Needs and Services Plan states R1 needed help with incontinence, bath/shower, eating, and leg elevation. Physician's report stated R1 was ambulatory but R1 was bedridden and had Traumatic Brain Injury. LPA asked the administrator about hospice care and administrator stated they had six (6) waivers. LPA asked another staff if R1 received hospice care or home health and they stated, "no." According to staff interviews, it was confirmed that R1 did need more hygiene care than other residents. Therefore, based on the LPA's records review, staff and resident interviews, the above allegation(s) above is SUBSTANTIATED at this time.

An exit interview was conducted, a citation(s) was issued for the above allegation(s), and a copy of this report was given to the Administrator with the Appeals Right.