Complaint Investigation Report

Record review of R1's most recent invoice confirmed that R1 did not pay their rent on 07/01/24 and had and additional outstanding charge from 09/01/23. The invoice stated "late payments will be assessed a $75 late fee", however S1 stated they never charged R1 with a late fee or any other extra charges. Interview with S3 revealed R1 changed rooms on 02/03/24, but R1 was not being charged nor did they still have items in a previous room. Review of R1's identification form revealed they were responsible for paying their rent. Interview with R1 revealed no pertinent information. Based on interviews and record review, the facility did not overcharge R1. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.