Complaint Investigation Report

Staff are not allowing resident to purchase new bed

It is alleged that facility staff would not let R1 purchase a new bed. LPA previously conducted interviews with R1's responsible person and the former administrator of the facility. Interviews revealed that R1 did provide R1 a bed when they moved in and that R1's family wanted R1 to have a different bed but wanted the facility to pay for a different bed. Administrator stated they never stopped R1's family from buying a new bed for R1. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time. There is not enough information to state that the facility stopped R1's family from purchasing a new bed for R1.

Staff are not allowing resident to go outdoors.

It is alleged that in January 2021 R1 was having a visit with their family and wanted to go outside with their family but was denied the right to do so. LPA previously conducted interviews with the former administrator and R1's responsible person. During today's visit interviews were conducted with staff and residents regarding this allegation. Based on information obtained through interviews this allegation is deemed Unsubstantiated at this time.