Complaint Investigation Report

Information obtained from interviews with facility staff and R1's responsible person revealed that R1 passed away on 9/24/21. At that point R1's rent for September 2021 was already paid. R1's responsible person received a pro-rated check from the facility in the amount of 217.80 dollars for the pro-rated amount for September 2021. LPA's obtained and reviewed Billing invoices for R1. It shows that R1's rent for October 2021 had not been paid as of yet. Based on the information obtained through interviews and record review this allegation is deemed Unsubstantiated at this time.

Facility did not provide Resident's Representative written notice of policies regarding contract termination upon death in a timely manner.

It is alleged that R1's responsible person have not received any written notice regarding fees assessed after R1 passed and their property remained in the unit. LPA's conducted interview with the administrator and reviewed R1's facility file. Information revealed that R1's responsible party was not charged any fees after R1 passed. R1's family came to the facility on the day R1 passed and took the personal belongings they wanted and the rest of what they did not want they said could be donated. Based on the information obtained through interviews this allegation is deemed Unsubstantiated. No additional fees were charged after R1 passed away.