Complaint Investigation Report

R-1 ceased to pay rent at that time and departed with R-1’s personal belongings. There is no evidence that R-1 requested re-admission subsequent to leaving in November of 2022.

Allegation: Staff is withholding residents' personal belongings

The complainant advised that the facility withheld the personal belongings of Resident #1. Based on interview with the administrator and Resident Personal Property and Valuables (LIC621), R1's belongings were picked up on 11/07/2022. In addition, S1 and S2 have confirmed that the facility's front desk hasn't got any phone calls from R1. Moreover, S1 was a witness when R1's belongings were picked up. S1 and S2 denied the above allegation.

There's insufficient evidence to either confirm the above allegations. The allegations are deemed UNSUBSTANTIATED. Copy of the report provided and exit interview conducted