Complaint Investigation Report

that they have tried to offer R2 a separate room to avoid getting yelled at from R1, but R2 has declined to do so multiple times. Staff further stated that one of the reasons that R1 elevates their voice towards R2 is because R2 is hard of hearing. LPA is unable to interview R1 at this time as R1 is out for rehabilitation. Return date has yet to be determined. Attempts to interview R2 does confirm that R2 is hard of hearing. R2 does deny the allegation of staff failing to provide adequate supervision and confirms they declined to move to another room. Neighboring residents that reside near or next to R1 and R2 had no concerns regarding the two as they've never witnessed or observed R1 ever being aggressive to R2. The resident's responsible party was made aware of R1 elevating their voice towards R2. Plans have yet to be made to determine if both should be separated.

A review of R1's records do not indicate any confusion, disorientation, or aggressive behaviors. Although there are some cognitive impairment noted, R1 is able to follow instructions. There were no notes or record documented to indicate that either R1 or R2 have non-compliance issues with the house rules (not getting along with one another and/or others).

Based on the information obtained, there was insufficient evidence to corroborate the allegation of facility staff not providing adequate supervision. Therefore, the allegation is deemed Unsubstantiated at this time.