Complaint Investigation Report

Approximately 10 am LPA Rios conducted a tour of the facility including memory care with staff Alberta Cedano Care Coordinator. Upon entering the memory care LPA Rios observed a Staff 2 (S2) wearing a mask inappropriately under their nose. LPA also observed S2 touch their nose and proceeded to put the mask over their nose and continue working without washing/sanitizing their hand.

Approximately 10:30 am LPA Rios and Avetisyan conducted a subsequent unassisted tour. Upon entrance to the kitchen LPA’s observed Staff 3 (S3) without a mask, LPA’s then continued walking in the kitchen and observed Staff 4 (S4) with their mask hanging on their ear. LPA’s requested for staff to put on their masks. As LPA’s were walking out of the kitchen they observed S4 wearing a mask inappropriately under their nose. Approximately 11:11 am LPA Avetisyan conducted a telephone interview/discussion with the administrator regarding the complaint investigation, screening protocols and reporting requirement.

The LPA's observation support the allegation of staff are not wearing masks therefore the allegation is Substantiated at this time.

Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiencies were observed and cited during the visit (See 9099-D). Exit interview conducted. A copy of the report was provided .