Complaint Investigation Report

any spread of fleas throughout the facility, both R1 and R2 were quarantined temporarily. Their responsible parties were notified, and they didn't express any complaints or concerns. Administrator and staff were asked if the other residents in the facility were affected, and they denied other residents being affected. The source of the fleas may have come from R1 during an outing as until then (on or around 3/11/22), the facility had no issues with fleas. LPAs interviewed random residents, and they denied ever having fleas during their stay at the facility.

Review of records indicate that the licensee contracts with ORKIN for monthly service as preventive measures for insects. Review of the invoice did not reveal any outbreak of pest or insects. LPAs also reviewed Home Health records which indicates that they were notified of R1's situation and assisted in providing R1 with treatment.

Although two residents were reported to have fleas, the licensee acted accordingly in providing both residents treatment in preventing the spread of fleas throughout the facility. Therefore, based on the information obtained, the allegation is Unsubstantiated at this time.