Complaint Investigation Report

197608081-9-27-2021-31-AS-CHAS-C7WTCK-20211018143652

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/27/2021 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20210127105116

Staff failed to check on residents in a timely manner

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent visit to further investigate the allegation above. LPA met with the administrator and explained the reason for this visit.

Regarding the allegation above it is alleged that staff failed to check on residents in a timely manner when they pushed their pendant in their room. LPA had previously conducted visits regarding this allegation on 6/18/21 and 1/29/21. During today's visit LPA conducted interviews with random residents regarding the allegation from 11:30-12:30pm. Based on the information obtained during interviews this allegation is still deemed Unsubstantiated. Exit Interview conducted.