Complaint Investigation Report

Facility phone doesn’t get answered because of not enough staff.

It is alleged that the front desk does not answer the telephone in a timely manner. LPA conducted interviews with residents from 10am-11:30 am. Interviews revealed that residents have not had an issue when calling the front desk for assistance. Based on the information obtained through interviews and observation this allegation is deemed Unsubstantiated at this time.

Resident not being provided adequate service.

It is alleged that residents are not being provided baths due to a lack of staff and that the food service is lacking because of staff. LPA conducted a physical plant walk through and conducted interviews with residents from 10-11:30pm. LPA also observed lunch being served in the memory care unit at 11am. From 11:30am-12pm LPA observed lunch being served in the assisted living side of the facility. Based on the interviews conducted and what was observed during this visit this allegation is deemed Unsubstantiated at this time.