Complaint Investigation Report

It was alleged that the facility is not providing all agreed upon services to resident(s) . To investigate this allegation LPAs conducted interview with the Executive Director and were informed that the facility Admission Agreement has optional services and extra level of care rates for the residents. LPAs were informed that prior to or at the time of residents' admission into the Community, level of care and services will be determined during the first 30 days of admission. In addition, interviews with the Executive Director, Community Care Manger and two (2) staff members revealed that facility always follows Admission Agreement and provides extra services for residents upon request. Although, interview with two (2) staff members revealed that they receive a daily schedule that they must follow during their shift, some residents may refuse services for a certain time and request the staff member to come in a later time. Both staff members also informed LPAs that if the task is not complete before their shift is over, the next shift staff member will be notified and a follow up attempt will be conducted. Moreover, interviews with eight (8) out of eleven (11) residents revealed that the facility always follows the Admission Agreement by meeting all residents needs. Lastly, review of monthly completed task records for the months of April, May and June 2023, revealed that R1 is receiving all requested and paid services by the facility. Based on interviews and record review, this allegation deemed UNSUBSTANTIATED