Complaint Investigation Report

Staff do not ensure care needs for resident are being met:

In regards to the allegation, it was reported that the staff did not provide any care to Resident #1 (R1) and R1 was neglected. To investigation this allegation, LPA conducted interviews with the Administrator and one (1) staff, and both denied the allegation. LPA was informed that on 09/06/2024, the staff observed that R1’s feet were swollen and immediately notified the Administrator and the physician. Moreover, the physician visited R1 at the facility and ordered laboratory work for R1. Interview with the Administrator revealed that R1’s condition drastically changed on 09/09/2024, and the Administrator called 911. Upon the arrival of Paramedics, it was recommended that R1 needs to be hospitalized; however, R1 refused 911 services. On 09/10/2024, due to R1’s condition being worsened the Administrator called 911 again and R1 was taken to the hospital. Furthermore, LPA conducted an interview with the Physician who confirmed the statement provided by the Administrator and a staff. Interviews with four (4) out of five (5) residents who were able to communicate also expressed no concerns regarding the above allegation. Based on the information obtained, there was insufficient evidence to prove that staff are not providing any care to ensuring that residents' care needs are being met. Therefore, the allegation is deemed Unsubstantiated at this time.