Complaint Investigation Report

Allegation: Staff refused to provide meals to resident in care.

It was alleged that staff do not provide meals to residents in care. To investigate this allegation LPAs conducted interviews with Licensee, Designee and one (1) Staff member and were informed that the facility provides three (3) balanced meals and snacks in between and that all residents have full access to the food in the kitchen. Moreover, LPAs were informed that the facility staff will not violate resident's personal rights and will never deny food services to residents. LPAs were also informed that during R1's stay at this facility, R1 would refuse food and request a family member to buy and deliver a fast food every other day. In addition, LPAs conducted interviews with four (4) out of four (4) residents and all four (4) residents denied the above allegation. All residents informed LPAs that the facility always offers/provides three meals and snacks in between and that they do have access to the kitchen and an option to request for an extra food is always available. All residents also denied ever witnessing S1 refusing to provide meals to R1. Based on inspection, observation and interviews there is no sufficient evidence to support the allegation. Therefore, this allegation is Unsubstantiated at this time.

Allegation: Staff did not treat resident with respect.

It was alleged that the staff do not treat resident with respect. To investigate this allegation LPAs conducted interviews with Licensee and Designee, and one (1) Staff member and were informed that staff always take care of resident with dignity and respect. On the other hand, LPAs were informed that during R1's stay at the facility R1 refused to follow facility house rules and disrespect staff and other residents. During the interview with S1 it was also revealed that on 10/27/23, at 10:40pm, R1 pushed S1 while calling him/her racial slur and 9-1-1 was called and a report was filed. In addition, interviews with four (4) out of four (4) residents revealed that they are being treated very well and with respect by all facility staff members. Interview with R2 revealed that during R1's stay here R2 was very traumatized by R1 approach and behavior. LPAs were informed that R1 would bully R2. Based on inspection, observation and interviews there is no sufficient evidence to support the allegation. Therefore, this allegation is Unsubstantiated at this time.

No deficiencies cited during today's visit.

Exit interview conducted and copy of this report signed and delivered.