Complaint Investigation Report

thermometer at the front door, due to a resident taking it from the front table and hiding it from the staff. Administrator informed LPA that they have to keep it locked up. As far as staff wearing mask, the Administrator informed LPA that staff are to wear them, but does not all day. LPA gave suggestions to the Administrator on how to implement better COVID procedures for the facility and staff. Administrator informed LPA that the facility will do better with COVID procedures. This poses a potential health and safety risk to residents in care. Therefore, the allegation "Facility are not following COVID-19 protocols" is SUBSTANTIATED at this time.