Complaint Investigation Report

Regarding the allegation that Staff did not ensure residents personal belongings were safely secured, it was alleged that staff took R1's black socks. LPA record review revealed that there were no black socks declared on R1's Personal belongings inventory list. LPA's interview with staff also revealed that no one among the staff took anything from any resident at any time.

Regarding the allegation that Staff does not allow resident to leave the facility unassisted, it was alleged that staff do not allow R1 to go out on R1's own. LPA's interview with the Administrator and staff today revealed that R1 attends intervention meeting 2x a week and R1 calls own Access transportation and picked R1 up. LPA interview with a resident who is a former friend of R1 confirmed that R1 called own transportation and always go on R1's own all the time and did not need any assistance from anyone. LPA's interview with six (6) current residents revealed that no staff stopped them from leaving the facility and they can go out anytime they wanted to.

Regarding the allegation that Staff threatened residents with eviction, it was alleged that the Administrator verbally threatened to evict R1 for using curse words in the home. LPA's record review of video footage taken by the Administrator revealed that R1 seemed to be always angry and cursing staff and other residents at the facility. LPA's interview with Administrator revealed that the Administrator did not threaten R1 at any time but reminded R1 to watch R1's language because it was upsetting other residents.

Regarding the allegation that Staff does not assist resident with arranging medical care, it was alleged that staff are not assisting R1 with scheduling physical therapy appointments. LPA's record review today revealed that R1 was not on Home Health services nor in any kind of therapy. LPA's interview with the Administrator also revealed that the Administrator was not aware that R1 needed physical therapy at any time R1 was at the facility.

Regarding the allegation that Staff does not assist resident with self-administered medications, it was alleged that staff do not check R1's blood sugar levels, LPA's interview with staff revealed that R1 had patch type (Free style Libre) sugar monitoring system that could only be looked up on R1's own phone and for privacy purposes no staff can look at it unless R1 allowed the staff. (continued on LIC 9099-C2)