Complaint Investigation Report

were ready to be copied. On 10/28/2021, the copier service visited the facility and copied records. On 11/01/2021, the copier service contacted the Administrator and requested (2) documents to be re-faxed, due to not being led gable to read. The Administrator informed them; the documents will be ready on 11/02/2021. Based on documentation and interviews conducted, there is insufficient evidence to prove, the “Facility did not release resident’s records to resident’s responsible party”, therefore the allegation is deemed UNSUBSTANTIATED.