Complaint Investigation Report

197609621-5-8-2025-31-AS-TAGD-DJSLTD-20250721090207

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/16/2025 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20250116134118

Staff did not treat residents with respect

Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent visit at this facility to further investigate the above allegation. LPA met with Administrator Monique Lopez and explained the reason for the visit.

LPA conducted physical plant tour at 9:51 AM, requested copies of facility documents relevant to the investigation at 10:33 AM and interviewed staff and residents between 10:50 AM to 1:00 AM. Regarding the allegation that Staff did not treat residents with respect, it was alleged that staff laughed at residents when residents expressed their concern/complaint. LPA's interview with twelve (12) residents on 01/22/25 between 10:00 AM to 1:00 PM and additional four (4) residents today revealed that sixteen (16) out of sixteen (16) residents interviewed stated that the staff are respectful and did not experience being laughed at nor witnessed any other residents being laughed at by the staff when they complain at the office or to any staff at the facility. Based on the information gathered during visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.