Complaint Investigation Report

Administrator checked the rooms and already placed a work order for that cluster of rooms. LPA observed that the technician arrived today at around 12:10 PM and proceeded to the roof to diagnose and do the repair. LPA's interview with Resident #1 (R1) who complained to the administrator confirmed that R1 only noticed the heater the day before and reported it immediately to the administrator. It was also alleged that the television in the lobby has been broken for several months and the facility's WI FI has been turned off or not working. LPA's records review between 1:00 PM to 1:45 PM revealed that the service provider for both TV and internet are the same and there were outages during the wildfire. LPA's interview with the administrator revealed that the TV in the lobby has never been broken and had only outages due to severe weather. LPA's interview with twelve (12) residents between 10:00 AM to 1:00 PM today revealed that twelve (12) out of twelve (12) residents stated that there were times that the television and internet were not working but only for about a week or so about two (2) weeks ago, which coincide with the wildfire timeline.

Based on the information gathered during this visit, this allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.