Complaint Investigation Report

the allegation "Facility staff are not ensuring that resident receives food" is UNSUBSTANTIATED at this time.

Allegation # 2: Facility staff are not assisting resident with showering needs: During today's visit, from 10am to 1pm, LPA (s) conducted interviews with residents and staff, as well as obtained facility and client file records pertaining to the complaint. Through the information obtained, it was reported that resident # 1 (R1) receives two assisted showers a week, including an additional shower if requested. R1 also confirmed to LPA that R1 receives showers weekly, and staff assist . Interviews with additional residents, reported that staff assist residents with showers if needed; while others are independent and do not need assistance. Therefore, the allegation "Facility staff are not assisting resident showering needs", is UNSUBSTANTIATED at this time.

Exit interview conducted and copy of report provided.