Complaint Investigation Report

LPA's close circuit television (CCTV) review today at 1:35 PM also revealed that there was no incident of "fighting" or "yelling" on the date and time described by R1 outside of R1's room nor there is any incident "fighting" nearby R1's room.

Regarding the allegation that Staff member is verbally abusing resident(s) in care, it was alleged that R1 was verbally abused by the staff by threatening R1 that the Staff is going to "kill" him. LPA's interview with two (2) staff present on the day of the alleged incident revealed that no one threatened R1 nor they heard any other staff threatened R1. LPA's interview with Resident #2 (R2) today between 10:00 AM to 2:10 PM revealed that R2 did not see or hear any staff fighting with any resident at anytime nor witnessed any staff threatening to "kill" R1. LPA's interview with twelve (12) random residents or more than 10% of the current census today between 10:00 AM to 2:10 PM also revealed that ten (10) out of twelve (12) residents stated that the staff are respectful to them and twelve (12) out of twelve (12) residents did not experience being yelled at by any staff nor they witness any staff yelling or threatening anyone.

Based on the information gathered during this and prior visit, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.