Complaint Investigation Report

Regarding the allegation that Staff do not respond timely to a resident's requests, LPA's interview with R1 on 05/12/21 at 2:30 PM, revealed that staff come to his room whenever R1 called for assistance but there are times that staff took a while before coming but did not exceed an hour. LPA's interview with three (3) care staff on 05/12/21 at 3:00 PM and today between 10:50 AM to12:15 PM revealed that when R1 called during meal time, all of the care staff are assisting other residents who need assistance on feeding which usually cause the delay for less than an hour but during normal routine hours, staff always within reasonable time. LPA's interview with ten (10) residents between 10:50 AM and 3:00 PM also revealed that the staff always come within reasonable time whenever they needed assistance.

Based on the information gathered during this and prior visit, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.