Complaint Investigation Report

197609621-8-5-2022-31-AS-RRAZ-CHVKWM-20220902081609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/04/2022 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20220804093150

Insufficient staffing to meet residents' needs

Staff left resident in wet clothing for extended periods of time

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegations above. LPA met with administrator and explained the reason for this visit.

LPA conducted a physical plant tour from 8:45-9am to ensure no immediate health and safety issues were present, none were noted during the tour.

Insufficient staffing to meet resident's needs & Staff left resident is wet clothing for an extended period of time.

It is alleged that there is a lack of staff that has led to resident # 1 (R1) not being changed in a timely manner and having to sit in soiled clothing for a long period of time. LPA conducted interviews with R1 and other residents from 9:10-10:15am who require incontinent assistance. LPA also reviewed R1's facility file and obtained copies of pertinent information from 10:15-10:40am. LPA conducted an interview with facility staff regarding this allegation from 10:45-11am. Information obtained through interviews reveal that residents are being changed in a timely manner and that there is no issue with staffing. Based on the information obtained through interviews and record review both of these allegations are deemed Unsubstantiated at this time. Exit Interview conducted.