Complaint Investigation Report

Allegation # 2: Facility is not allowing visitation in resident’s rooms. On July 26, 2022, from 8am to 1130am, LPA reviewed the complaint and documents, as well as, conducted interviews. From 12pm to 3pm, while at the facility, LPA conducted additional interviews and conducted a physical plant inspection. It was alleged that facility staff are not allowing visitation in resident’s rooms. Through the information obtained, it was reported to LPA that the facility does allow visitors in resident’s rooms, but prefers that visitation is conducted in spacious areas, such as the outside patio, or lobby. Residents did report to LPA that some visitation was not allowed, but mainly due to the facility’s COVID-19 policy. The facility has made exceptions, and family or friends have been allowed in their rooms. Although, recently it was alleged, the facility was not allowing visitors in resident’s rooms, it was reported to LPA, that if the resident and roommate agree and consent to the visitor being in the room, then it is allowed. Therefore, based interviews, the allegation is UNSUBSTANTIATED at this time.