Complaint Investigation Report

Staff are not assisting resident with bathing needs

It is alleged that facility staff are not assisting R1 with their bathing needs. LPA conducted an interview with the administrator regarding this allegation. LPA also reviewed R1's physician report and needs and service plan from 11:30-12pm. Information obtained from R1's file revealed that R1 is able to bath on their own. Information from interviews with facility staff and the complainant indicated that R1 leaves the facility at approximately 5 am in the morning and does not return until after 6 pm and has rejected any assistance when they have come back to the facility. Based on the information obtained through interviews and record review this allegation is deemed Unsubstantiated at this time.

Staff do not safeguard a resident's property

It is alleged that R1's stuff goes missing from their room when staff cleans it. LPA conducted an interview with R1's roommate regarding this allegation from 12:15-12:30pm. LPA obtained and reviewed R1's personal valuables and property list. LPA also interviewed the administrator regarding this allegation. Information obtained from interviews revealed that there has been no items taken from R1's room. A review of R1's valuables and property list show everything on their is still in the room. R1 has not informed the facility of any items missing from their room. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time.