Complaint Investigation Report

197609621-11-16-2021-31-AS-CHAS-C93W5S-20211124155937

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/15/2021 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20211115112448

Air conditioner in residents' room is not working.

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with the administrator and explained the reason for this visit.

It is alleged that the air conditioner in resident #1 (R1) room is not working.

At approximately 1:30pm LPA conducted a tour of R1's room and interviewed R1 regarding the allegation. LPA also interviewed the administrator regarding the allegation at 1:15pm. Information revealed that air conditioning unit that controls R1's room also controls two other rooms and the television room. LPA observed the air conditioning unit to be a 72 degrees during the visit. LPA interviewed resident's whose rooms are also controlled by the same unit that controls R1's from 2-2:20pm. Interviews revealed that the air conditioner is working properly and no one besides R1 has an issue with the air conditioning. Facility has offered to move R1 to a different room but R1 has refused. Based on the information obtained through interviews and observation this allegation is deemed Unsubstantiated at this time.