Complaint Investigation Report

197609621-11-10-2021-31-AS-CHAS-C93VY5-20211124155033

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/02/2021 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20211102131707

Facility staff is not ensuring that resident receives a change of clothing.

Facility staff is not meeting resident's hygiene needs.

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced initial complaint visit to investigate the allegations above. LPA met with the administrator and explained the reason for this visit.

It is alleged that facility staff are not ensuring that resident # 1(R1) receives proper changes of clothing and that they don't ensure that R1's hygiene needs are met. LPA conducted an interview with the administrator and reviewed R1's file from approximately 10:10am-10:45am. LPA interviewed R1 from approximately 10:50-11:15am. A review of R1's file and interviews reveal that R1 does get assistance with bathing twice a week and has been regularly getting bathed. R1 does not need assistance with hygiene and feels they are good with their hygiene. During today's visit LPA observed R1 to be clean and well kept. Based on the information obtained through interviews and record review both of these allegations are deemed Unsubstantiated at this time.