Complaint Investigation Report

LPA interviewed five staff members and four residents, none of whom corroborated the allegation. LPA also conducted a physical plant inspection, including Rooms #405, #407, #101, #106, and #108, as well as the common bathrooms, dining room, kitchen, kitchen pantry, and medication room. No insects or signs of pest activity were observed during the inspection. The Administrator provided copies of the pest control company's invoices for the previous three service visits. Based on interviews, observations, and documentation reviewed, there was insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Staff did not provide proper food service to residents in care

It is alleged that meals served to residents consisted only of salad and bread with mayonnaise or, at times, plain bread without additional food items. Interview with the Administrator denied the allegation and stated that the facility's dietitian develops monthly menus to ensure that residents receive balanced and nutritious meals that meet their dietary needs. The Administrator provided copies of the facility's menus for the previous three weeks. LPA reviewed the menus and observed that they reflected balanced meals consisting of a variety of food groups. LPA reviewed the dietitian's monthly food service inspection report dated 05/28/26, which indicated no deficiencies. Additionally, interviews conducted with five residents and five staff members did not corroborate the allegation. At approximately 1:00 PM, LPA observed the lunch service. Residents were served chicken quesadillas, French fries, green pea soup, salad, fruit, and juice. Based on interviews, observations, and records reviewed, there was insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted; copy of this report signed and delivered.